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Friendly Microcom Customer Service Representatives are only a few clicks away.
Microcom has great confidence in the products and services we provide to our customers. In the unfortunate event that a product needs to be returned, our customers may return approved RMAs directly to Microcom as outlined in the warranty policy below, unless otherwise mandated by manufacturers' warranty policies.
Microcom works diligently with both parties to deliver the best class of service for each of our valued customers.
Download Microcom Technologies' Warranty Policy here or contact us via phone at: (818) 880-8008, Hours of Operation 8am until 5pm P.S.T.
RMA Form (Excel Document)
Sales Tax Form (Excel Document)
Damage Shipment Claim Form (Excel Document)
Return Policy:
- Equipment Return — No used product may be returned for credit, replacement, or exchange other than as provided for in Microcom's Limited Warranty. New, unused/uninstalled, product many be returned in original packing, including all components, cables, software, manuals, etc., within 10 business days of invoice for credit only and may be subject to a 20% restocking fee. All sales of miniPCI cards, OEM modules, pigtails, connectors, VOIP phones, and other products as may be noted on the respective product pages, are considered final and may be returned for repair or replacement only if they are found to be defective out of the box. Manufacturer's warranty may apply to these items.
- Return Material Authorization — All returns must be accompanied by a Microcom Return Material Authorization form that may be obtained by contacting Microcom at sales@microcomtec.com or (818) 880-8008. Customer is responsible for all return freight charges.
Limited Warranties:
- Appropriate Use — Selection of product, its installation and use are the sole responsibility of the customer. Microcom provides no skill or judgment related to the application of the products it sells.
- Manufacturer-labeled warranty — Microcom sells the products of reputable manufacturers under their respective brand or trade names. Microcom makes no express or implied warranty as to such goods. Customer remedies for defects of goods are subject to any limitations contained in their manufacturer's terms and conditions to Microcom and the provisions of the manufacturer's warranty, either or both of which will be furnished upon request. Microcom is not responsible for any warranty-related issues.
- Microcom-labeled warranty — Microcom warrants the product sold under its name to be free of defects in materials and workmanship for a period of ninety (90) days from the date of invoice. This warranty does not apply to products that: are opened, altered, or defaced; are not used in accordance with instructions and the normal intended use; or require replacement due to normal use, natural disaster, rust or corrosion, lightning strike, power surge, physical damage to internal or external parts. Defective items may be repaired or replaced at the sole discretion of Microcom.
- THIS WARRANTY IS THE ONLY WARRANTY APPLICABLE TO THE GOODS PURCHASED HEREUNDER AND IS EXPRESSLY IN LIEU OF ANY WARRANTIES OR CONDITIONS OTHERWISE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OR MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. WE SHALL NOT BE LIABLE FOR LABOR, LOSS OF PRODUCT, CONSEQUENTIAL OR INDIRECT DAMAGE.
Typographical Errors:
Microcom Technologies, Inc. is not responsible for typographical errors or omissions relating to pricing, copy, photography or application. In the event of a pricing error we will contact you via e-mail or telephone with the corrected pricing information. We also reserve the right to limit quantities ordered.
Steps to process an RMA
- Call your account executive or Micrcom Technologies customer service. Please tell us about the issue.
- We will assign an RMA to the return and then send you an email with the necessary paperwork for return shipment.
- We will notify you when the item will be shipped back or replaced once we receive confirmation from the manufacturer.
 
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